How we walk together.

1. What Portadores is

Portadores is a companion for growing, staying centered, and being present. An AI talks with you in the voice of your Best Self, the one you design. If you sincerely ask who you are talking to, it will answer: “I’m an AI with the role and perspective of the best self you designed.”

Portadores accompanies your everyday life; medical or psychological care and emergencies belong to professionals. If you are in danger, call Línea de la Vida (800 911 2000) or 911 in Mexico, or 988 in the United States.

2. Who can use it

• From age 12. From 12 to 17, only by invitation from a parent or guardian who also uses Portadores: when creating the code, they accept these Terms and the Privacy notice on the minor’s behalf.
• One account, one person.
• Where your account lives: if you sign in with Apple, Google, Facebook, or X, your journey goes with you to any phone. If not, it lives on the phone where you started. Each of those accounts has its own minimum age.

3. Plans and price

Portadores Open is free, with no end date. It includes 2 conversations a day in Today, one saved decision every 2 days, one Bridge awaiting a reply at a time, and a glimpse of your patterns and story.

Portadores Complete costs $299 MXN a month, VAT included, and opens everything, every day.

• Billing: handled by the App Store or Google Play, renewing every month.
• Renewal notice: we’ll let you know in the app at least 5 days before each renewal.
• Cancel: anytime, from your store subscription, immediately and with no penalty. You keep Complete until the end of the paid period and then continue on Open, with everything that’s yours.
• Price changes: we’ll tell you in the app before they apply; a new price takes effect from the next renewal.
• Private beta: while it lasts, billing is closed.

4. Invitations

• If you arrive with an invitation: you get 9 days of Portadores Complete.
• If you invite: when 3 people you invited use the app on at least 3 days within their first 30, you earn a month of Complete, up to 3 months.
• If the rules change: what you already earned is kept.

5. Bridges

Bridges are for meeting each other. Invite people you share a real bond with; to invite a minor, you must be their parent or guardian. If a Bridge is used to pressure or harass someone, we may close it.

6. What’s yours is yours

• What you write remains yours. You allow us to use it only as the Privacy notice describes.
• What Portadores gives back (phrases, summaries, and cards) is yours to use as you wish.
• The app, its design, its texts, and its brand belong to Portadores.

7. Caring for the space

Use Portadores for yourself and with respect: without harming the service, flooding it with automated programs, entering other people’s accounts, or impersonating anyone. If someone does, we may suspend their access and will tell them why.

8. What you can expect

We work to keep Portadores available and useful. Even so, it can fail, and the AI can be wrong: your decisions remain yours; take what serves you and let go of what doesn’t.

We are responsible under Mexico’s Federal Consumer Protection Law and other applicable laws. To the extent the law allows, Portadores isn’t responsible for decisions you make based on what the app gives back, or for failures of third-party services beyond our control, such as the app stores or sign-in providers.

9. Ending

You can delete your account in Settings at any time. If you have Complete, also cancel the subscription in your store: deleting the account leaves the subscription as it is.

10. If these terms change

We’ll let you know in the app before the change applies.

11. Law and complaints

These terms are governed by the laws of Mexico. For any complaint, write to us first at mision@portadores.com and we’ll reply within 10 days. You can also go to Mexico’s Federal Consumer Protection Agency (Profeco). To resolve any dispute, the parties submit to the competent courts of the city of Puebla, Puebla, without prejudice to your rights as a consumer.

Responsible party

José Guillermo Ayala, located at Calle 3 #11, San Diego Metepec, 90110, Tlaxcala, Tlaxcala, Mexico. Contact: mision@portadores.com.